Policies

Shipping and Returns Policy

Except for Sundays, most orders are shipped on the same day or the next.

For reasons related to hygiene, we don’t accept returns unless there is a manufacturing defect or if the wrong product has been sent to you.

In case of non-receipt of shipping information/order confirmation or if you aren’t happy with the product you’ve received, you can reach us at info@xocurls.in or +91 9686366545.

Privacy Policy

We, at XO Curls, understand how important the privacy of your personal information is to you. We would like to assure you that we truly value the trust you bestow upon us and will take the necessary steps to govern your personal information.

The following policy describes how we utilize the user information we collect on https://xocurls.in/

1. What do we do with your personal information?

When you visit our website, we automatically receive your computer’s IP address. We do so to provide ourselves with information that’s essential to learn about your browser and operating system. Apart from the IP address, the information may also include the URL that you just came from (whether this URL is on our website or not), which URL you next go to (whether this URL is on our website or not) and your computer browser information

When you purchase a product from our website, as a part of the process, we collect the personal information that you give us. This includes – your name, address, phone number and email ID. This is done in order to process transactions and keep you updated on the delivery process, especially since our product has been ordered online.

The information we receive while you browse or purchase our product from XO Curls is collected for the purpose of research on users’ demographics, interests, and behavior to understand and serve our customers better. It’s also used to make our website more user friendly, efficient and effective.

We will only disclose your information if it is required by the law to do so or if you violate the terms and conditions.

2. Consent

How we get your consent

When you purchase something from our website, you provide us with your personal information to complete the transaction. You verify your credit card, place the order, and further arrange for a delivery or initiate a return, we infer that you give us the consent to collect your credit card information and use it solely for the transaction to close.

When you contact us for order or product related enquiries, the information you’ve provided us is stored only for the purpose of clearing them and in case of additional queries.

The collected data will not be shared without your consent although it’ll be enclosed if the law requires for us to do so or if you violate our terms and conditions.

3. Shopify

XO Curls is hosted on Shopify as it provides us with the online e-commerce platform that makes selling our products and our services to you more accessible and efficient.

 Your data is stored through Shopify’s data storage, databases, and application. Shopify stores your data on a secure server behind a firewall.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or their Privacy Statement (https://www.shopify.com/legal/terms)

4. Changes to this Privacy Policy

XO Curls is at discretion to modify this policy at any time. So, we kindly request you to check this page frequently. Clarifications and changes come into effect immediately once posted on the site.

You can also find the date of revision at the bottom of the page. We hope you acknowledge and accept that it is your responsibility to keep yourself updated about our privacy policy and its modifications.

5. Questions and Contact Information

For further inquiries or to register complaints or gather more information, you can contact us at info@xocurls.in .

You could also WhatsApp or call us at +91 9686366545.